Weddings are one of the most special events in our lives. We care about your special day as much as you do and work very hard to make your invitations look perfect. If you are unhappy about your invitations in any way, please get in touch with us. We will work on the issue and make sure we find a solution.
Cancellation and Return Policies
We also have a few Cancellation and Return Policies which we share below.
Once you send us your invitation wordings, we start designing your invitations and/or other accessories in 24-48 hours. (As we do not work on weekends, please allow us 2 more days if you ordered your invitations on Friday.) Your proofs will be e-mailed to you in approximately 48 hours. Until this time, you can ask for a cancellation and a full refund.
After you receive your proofs, we will have to charge you a cancellation fee of £100. This is the fee of the time and effort we spend on your invitations. Please ask for cancellation in the first hours of your order if you do not want to be charged for the designing fee. Once we finish your proofs and send them to you for review, we will not be able to refund our designing fee of £100.
If you want to cancel your order or change anything on your order after approving your proofs, please contact us as soon as possible, as we can still refund your money after charging the designing fee since the printing process has not started yet.
Once everything you ordered is printed, we cannot offer any refunds. Please note that every order is especially designed for you and cannot be resold. This means we have no chance of selling them to another client. This is why we cannot cancel your order and cannot accept any refund requests after printing process.
If your order is already printed, we will not be able to make a cancellation or a refund.
Depending on your device, the colours we offer on our site may look different on your screen. After receiving your invitations, if you decide the colours are not the same with what you’ve seen on the screen, unfortunately we will not be able to make a refund. Instead, we will be happy to offer you a discounted reprint option. You will be able to print a new set of invitations with another colour palette with discounted prices.
Sometimes it happens! We e-mail you your proofs and you confirm the design, but when you receive your order, you notice there is a typo on your stationery. In this case, we will be happy to help you about it and offer you a discount for your reprint.
Unfortunately, if there was a typo on your proofs but you still confirmed them for printing, we will not be able to make a refund. This is why we recommend our clients to print their proofs on an A4 paper at home before confirmation and see if everything looks alright. Check your proofs a few more times and share with family and friends. There may be some typos you don’t notice but they do!
If there is a mistake caused by Blush Invitations, such as printing one of the old proofs or sending someone else’s invitations to you, we promise we will handle the issue and try our best to fix the problem. You will not be charged extra for this.